Event Programme
15 March - 17 March
March 15, 2022
Forum of Travel Industry Leaders
About the event:
Forum of Travel Industry Leaders is the central event of the MITT business program. The 3-day forum is a place where travel companies and hotels executives, as well as government officials meet and discuss strategic issues of the industry's development.Target audience:
- Tour operators and travel agencies
- Hotels
- Federal and regional travel administrations
- Foreign tourism administrations and National Tourism Organisations
Participation: free for exhibition visitors
15 March
11:00 - 12:00
Main arena
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics Main arena Europe/Moscow
Forum of Travel Industry Leaders
Analytical session RUSSIAN TOURIST 2022
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics
Moderators
Denis Terekhov
15 March
12:15 - 13:15
Main arena
Forum of Travel Industry Leaders
OPENING CEREMONY OF MITT 2022
15 March
13:45 - 15:45
Main arena
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session INTERNATIONAL TOURISM. WHAT TO EXPECT IN THE COMING YEAR?
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services
Moderators
Sergey Shpilko
15 March
16:00 - 18:00
Main arena
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session FOCUS ON RUSSIA. STRATEGY AND TACTICS OF DOMESTIC TOURISM DEVELOPMENT
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA
Moderators
Maya Lomidze
16 March
11:00 - 12:45
Main arena
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers: 
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Forum of Travel Industry Leaders
Visionary session TRAVEL BUSINESS IN RUSSIA. PANDEMIC RESULTS AND A LOOK INTO THE FUTURE
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers:
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Moderators
Tatiana Dmitrova
Speakers
Dmitri Malyutin
16 March
13:15 - 15:45
Main arena
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers: 
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee Main arena Europe/Moscow
Forum of Travel Industry Leaders
Conference TOURISM AND LAW
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers:
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee
Moderators
Georgy Mokhov
16 March
15:55 - 18:00
Main arena
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens Main arena Europe/Moscow
Forum of Travel Industry Leaders
Practical conference "REDISCOVERING RUSSIA. FORMATION, PROMOTION, SALES OF RUSSIAN TOURIST PRODUCT"
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens
Moderators
Alexey Volkov
17 March
11:00 - 11:45
Main arena
Forum of Travel Industry Leaders
MITT 2022 AWARDS CEREMONY
17 March
12:00 - 16:00
Main arena
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony Main arena Europe/Moscow
Forum of Travel Industry Leaders
Final of the 2nd Contest of Startups MITT TRAVEL START
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony
Moderators
Alexey Musakin
MITT Academy
About the event:
MITT Academy is a free educational programme for representatives of travel agencies and other interested specialists. The daily series of educational seminars will consist of various topical units on major travel firm activities split into three educational tracks: "Managing a Travel Company", "Efficient Marketing and Sales", "Online Travel Agency from A to Z". Among speakers are practicing specialists and renowned business coaches.
Target audience:
- Travel agencies
- All the interested specialists
Language: Russian
Free entrance
15 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Managing a Travel Company Course
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency
16 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Effective Marketing and Sales Course
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert
Moderators
Elena Belousova
17 March
11:00 - 16:00
Conference Hall F, Pavilion 1
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host: 
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
MITT ACADEMY
Online Travel Agency Course from A to Z
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host:
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
Moderators
Arthur Privin
MITT DIGITAL conference on IT in travel
About the event:
MITT Digital is a conference about internet technologies for tourism sector that takes place on MITT, the largest tourism exhibition in Russia and CIS. MITT Digital programme includes talks by leading international and Russian experts about online travel sector, current trends, new opportunities for business, and future or tourist business.Main topics of the conference:
- Tourism market recovery analytics and forecasts
- Travel business adaptation to the new reality
- Promising aggregators and booking services for travel business
- New additional services and tourism products
- Technologies and products of start-ups for travel agencies and tour operators
- Tools for online acquisition of customers
Target audience:
-
Tour operators and travel agents
-
Online travel agencies
-
IT solution suppliers and startups
Free entrance
Co-organizers:
Partners: 
15 March
11:00 - 13:00
Analytics and forecasts for restoring tourist market
15 March
11:00 - 11:20
Conference Hall F, Pavilion 1
Conference Hall F, Pavilion 1
Europe/Moscow
MITT Digital
Travel Rewired: How Technology is Changing the Face of the Industry?
Speakers
Liliya Vladykina
15 March
11:20 - 11:40
Conference Hall F, Pavilion 1
MITT Digital
Passenger transport market review and industry trends for 2022
Speakers
Oksana Danilova
15 March
12:00 - 13:00
Conference Hall F, Pavilion 1
MITT Digital
Round table "Tourism market firsthand. What to expect and what to do in business tourism in 2022"
Moderators
Leonid Pustov
Speakers
Daria Kochetkova
Evgeni Danilovich
Valentin Miklyaev
15 March
13:30 - 13:50
Conference Hall F, Pavilion 1
MITT Digital
15 March
13:50 - 14:10
Conference Hall F, Pavilion 1
MITT Digital
15 March
14:10 - 15:30
Technologies for tour agencies and tour operators
15 March
14:10 - 14:30
Conference Hall F, Pavilion 1
MITT Digital
WFH travel: a review of tools for effective work in the new normal
Speakers
Daria Kochetkova
15 March
14:30 - 15:30
Conference Hall F, Pavilion 1
MITT Digital
Round table "Exchanging experience in using technologies for the development of online sales between tour agencies and tour operators"
Speakers
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Vladimir Rubtsov
15 March
15:45 - 16:40
Technologies for hoteliers
15 March
15:45 - 16:05
Conference Hall F, Pavilion 1
MITT Digital
Amadeus Hotels ecosystem: from managing suite pool to distribution
Speakers
Valentin Vedyakin
15 March
16:05 - 16:25
Conference Hall F, Pavilion 1
MITT Digital
15 March
16:25 - 16:40
Conference Hall F, Pavilion 1
MITT Digital
B2B and B2C Hotel promotion strategy: analytics and recommendations by Emerging Travel Group
Speakers
Arina Aktemirova
Partnership events
15 March
13:00 - 14:00
Conference Hall C, Pavilion 1
Ruslan SIbagatullin, medicine director, head physician
Yelena Belousova, head of corporate affairs
Anton Chalenko, head kinesiotherapist
Conference Hall C, Pavilion 1 Europe/Moscow
Partnership events
Presentation on health tourism in Russia: destroying stereotypes and laying the ground for the health of the nation. Express diagnostics of spine health via evaluating the way patients walk
Ruslan SIbagatullin, medicine director, head physician
Yelena Belousova, head of corporate affairs
Anton Chalenko, head kinesiotherapist
16 March
13:15 - 14:15
Conference Hall F, Pavilion 1
Partnership events
Natural selection: the future of hotel sales - A hotelier meeting
15 March
13:30 - 14:30
Conference Hall D, Pavilion 1
- Personell issues
- Education
- Personal proactivity
- Regional mentality
- How to present a region
- Meetings with clients
- Finding contact with clients
- Mistakes in e-mail advertising
Partnership events
MICE agents session
- Personell issues
- Education
- Personal proactivity
- Regional mentality
- How to present a region
- Meetings with clients
- Finding contact with clients
- Mistakes in e-mail advertising
Speakers
Ekaterina Gavrilova
Gayane Kocharian
Tatiana Parakhina
Yekaterina Darvin
16 March
14:15 - 15:15
Conference Hall F, Pavilion 1
Partnership events
"MixVel - Travel aggregator for agencies made by Sirena Travel More innovative decision for businesses!"
15 March
15:00 - 16:00
Conference Hall D, Pavilion 1
Partnership events
Forum for hospitality "Revenue increasing technologies for hospitality"
March 16, 2022
Travel Lecture Hall DIVERSIFICATION OF BUSINESS AND DEVELOPMENT OF NEW TOURIST DIRECTIONS IN TRAVEL COMPANIES
About the event:
A series of overview seminars on the most relevant foreign and Russian tourist destinations: hotel facilities, transport, excursion programs, attractions, restrictions due to covid-19, sales specifics etc.
Target audience:
- Tour operators and travel agencies
Participation: free for exhibition visitors
16 March
11:00 - 18:00
Conference Hall G, Pavilion 1
Baikal
Anastasiya Babiy, Agencies liaison manager at Baikalika tour operator
11.30 — 12.00
Crimea you’ve never been to
Yelena Yurchenko, Head of Crimea Tourism Center
12.00 — 12.30
Altai — tourism opportunities and commercial potential for companies offering tours
Yelizaveta Bordykova, CEO at LB Tour
12.30 — 13.00
Karelia and tourist business in 2022: new projects and itineraries
Roman Tsvetkov, CEO at ScanTour
Natural selection: the future of hotel sales — A hotelier meeting
14.15 — 15.15
MixVel — Travel aggregator for agencies made by Sirena Travel
More innovative decision for businesses!
15.30 — 16.00
Middle East
Dmitry Arutyunov, CEO at ART-TOUR
16.00 — 16.30
Southeast Asia
Anna Cherepova, Deputy Director at Ambotis Holiday Russia
16.30 — 17:00
Maldives are expensive! How to optimize your budget for a trip to one of the most high-class in-demand destinations
Ilona Magirovskaya, expert on Indian Ocean islands and the Middle East
17.00 — 17.30
Unknown Carribeans in the pandemic
Galina Bolshakova, Head of Department at Kvinta tour Conference Hall G, Pavilion 1 Europe/Moscow
Travel Lecture Hall
Event Programme
Baikal
Anastasiya Babiy, Agencies liaison manager at Baikalika tour operator
11.30 — 12.00
Crimea you’ve never been to
Yelena Yurchenko, Head of Crimea Tourism Center
12.00 — 12.30
Altai — tourism opportunities and commercial potential for companies offering tours
Yelizaveta Bordykova, CEO at LB Tour
12.30 — 13.00
Karelia and tourist business in 2022: new projects and itineraries
Roman Tsvetkov, CEO at ScanTour
Natural selection: the future of hotel sales — A hotelier meeting
14.15 — 15.15
MixVel — Travel aggregator for agencies made by Sirena Travel
More innovative decision for businesses!
15.30 — 16.00
Middle East
Dmitry Arutyunov, CEO at ART-TOUR
16.00 — 16.30
Southeast Asia
Anna Cherepova, Deputy Director at Ambotis Holiday Russia
16.30 — 17:00
Maldives are expensive! How to optimize your budget for a trip to one of the most high-class in-demand destinations
Ilona Magirovskaya, expert on Indian Ocean islands and the Middle East
17.00 — 17.30
Unknown Carribeans in the pandemic
Galina Bolshakova, Head of Department at Kvinta tour
Forum of Travel Industry Leaders
About the event:
Forum of Travel Industry Leaders is the central event of the MITT business program. The 3-day forum is a place where travel companies and hotels executives, as well as government officials meet and discuss strategic issues of the industry's development.Target audience:
- Tour operators and travel agencies
- Hotels
- Federal and regional travel administrations
- Foreign tourism administrations and National Tourism Organisations
Participation: free for exhibition visitors
15 March
11:00 - 12:00
Main arena
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics Main arena Europe/Moscow
Forum of Travel Industry Leaders
Analytical session RUSSIAN TOURIST 2022
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics
Moderators
Denis Terekhov
15 March
12:15 - 13:15
Main arena
Forum of Travel Industry Leaders
OPENING CEREMONY OF MITT 2022
15 March
13:45 - 15:45
Main arena
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session INTERNATIONAL TOURISM. WHAT TO EXPECT IN THE COMING YEAR?
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services
Moderators
Sergey Shpilko
15 March
16:00 - 18:00
Main arena
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session FOCUS ON RUSSIA. STRATEGY AND TACTICS OF DOMESTIC TOURISM DEVELOPMENT
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA
Moderators
Maya Lomidze
16 March
11:00 - 12:45
Main arena
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers:
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Forum of Travel Industry Leaders
Visionary session TRAVEL BUSINESS IN RUSSIA. PANDEMIC RESULTS AND A LOOK INTO THE FUTURE
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers:
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Moderators
Tatiana Dmitrova
Speakers
Dmitri Malyutin
16 March
13:15 - 15:45
Main arena
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers:
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee Main arena Europe/Moscow
Forum of Travel Industry Leaders
Conference TOURISM AND LAW
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers:
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee
Moderators
Georgy Mokhov
16 March
15:55 - 18:00
Main arena
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens Main arena Europe/Moscow
Forum of Travel Industry Leaders
Practical conference "REDISCOVERING RUSSIA. FORMATION, PROMOTION, SALES OF RUSSIAN TOURIST PRODUCT"
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens
Moderators
Alexey Volkov
17 March
11:00 - 11:45
Main arena
Forum of Travel Industry Leaders
MITT 2022 AWARDS CEREMONY
17 March
12:00 - 16:00
Main arena
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony Main arena Europe/Moscow
Forum of Travel Industry Leaders
Final of the 2nd Contest of Startups MITT TRAVEL START
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony
Moderators
Alexey Musakin
MITT Academy
About the event:
MITT Academy is a free educational programme for representatives of travel agencies and other interested specialists. The daily series of educational seminars will consist of various topical units on major travel firm activities split into three educational tracks: "Managing a Travel Company", "Efficient Marketing and Sales", "Online Travel Agency from A to Z". Among speakers are practicing specialists and renowned business coaches.
Target audience:
- Travel agencies
- All the interested specialists
Language: Russian
Free entrance
15 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Managing a Travel Company Course
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency
16 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Effective Marketing and Sales Course
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert
Moderators
Elena Belousova
17 March
11:00 - 16:00
Conference Hall F, Pavilion 1
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host:
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
MITT ACADEMY
Online Travel Agency Course from A to Z
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host:
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
Moderators
Arthur Privin
Partnership events
15 March
13:00 - 14:00
Conference Hall C, Pavilion 1
Ruslan SIbagatullin, medicine director, head physician
Yelena Belousova, head of corporate affairs
Anton Chalenko, head kinesiotherapist
Conference Hall C, Pavilion 1 Europe/Moscow
Partnership events
Presentation on health tourism in Russia: destroying stereotypes and laying the ground for the health of the nation. Express diagnostics of spine health via evaluating the way patients walk
Ruslan SIbagatullin, medicine director, head physician
Yelena Belousova, head of corporate affairs
Anton Chalenko, head kinesiotherapist
16 March
13:15 - 14:15
Conference Hall F, Pavilion 1
Partnership events
Natural selection: the future of hotel sales - A hotelier meeting
15 March
13:30 - 14:30
Conference Hall D, Pavilion 1
- Personell issues
- Education
- Personal proactivity
- Regional mentality
- How to present a region
- Meetings with clients
- Finding contact with clients
- Mistakes in e-mail advertising
Partnership events
MICE agents session
- Personell issues
- Education
- Personal proactivity
- Regional mentality
- How to present a region
- Meetings with clients
- Finding contact with clients
- Mistakes in e-mail advertising
Speakers
Ekaterina Gavrilova
Gayane Kocharian
Tatiana Parakhina
Yekaterina Darvin
16 March
14:15 - 15:15
Conference Hall F, Pavilion 1
Partnership events
"MixVel - Travel aggregator for agencies made by Sirena Travel More innovative decision for businesses!"
15 March
15:00 - 16:00
Conference Hall D, Pavilion 1
Partnership events
Forum for hospitality "Revenue increasing technologies for hospitality"
Regional tourism development school "8 steps to success"
A one-day collaboration with Rostourism to discuss main tools and methods of governance in tourism: support measures, strategy and regional tourism development programmes, tourist routes and tourist attraction points»
Target audience:
— Regional tourist offices
— All interested professionals
Participation: free for exhibition visitors
Language: Russian
16 March
11:00 - 11:45
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Child tourism capital of 2022 - 2023: project presentation
16 March
12:15 - 12:45
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Regional tourism strategy
Speakers
Marina Lipetskaya
16 March
12:45 - 13:15
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Regional tourism development program
16 March
13:15 - 13:45
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Tourism and recreation complex with established borders and a 5-year development plan
Speakers
Alexey Musakin
Maxim Mironov
16 March
13:45 - 14:15
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
16 March
15:00 - 15:30
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
National tourist routes
Speakers
Andrei Yermak
Julia Rybakova
Maya Lomidze
16 March
15:30 - 16:00
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Walking and bus routes
Speakers
Alexander Gagarin
Olesya Kalacheva
16 March
16:00 - 16:30
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
Tourist attraction points: how to see, create and establish
Speakers
Vadim Mamontov
Vladislav Shulayev
16 March
16:00 - 17:30
Conference Hall E, Pavilion 1
Regional tourism development school "8 steps to success"
All kinds of tourism: Top-5 for the Russian market and a review of Russian policy and support measures: child, ski, business, eco, cruise
Speakers
Anton Pyatovsky
Igor Glukhov
Pavel Vasin
Sergey Shpilko
Victor Nepomnyashchiy
March 17, 2022
Forum of Travel Industry Leaders
About the event:
Forum of Travel Industry Leaders is the central event of the MITT business program. The 3-day forum is a place where travel companies and hotels executives, as well as government officials meet and discuss strategic issues of the industry's development.Target audience:
- Tour operators and travel agencies
- Hotels
- Federal and regional travel administrations
- Foreign tourism administrations and National Tourism Organisations
Participation: free for exhibition visitors
15 March
11:00 - 12:00
Main arena
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics Main arena Europe/Moscow
Forum of Travel Industry Leaders
Analytical session RUSSIAN TOURIST 2022
About the event:
A modern Russian tourist is the focus of this session. How has the social and economic profile of Russian travellers changed? How has the pandemic affected the preferences of modern tourists? Which travel destinations and products are in greatest demand right now? How much are Russian tourists willing to spend on vacation? Leading industry analysts will provide answers to these and many other questions.
Event programme
11:00 — 11:20Preferences of Russian tourists as consumers
Lyudmila Novichenkova, Marketing and communication director at Ipsos research company
11:20 — 11:40
Dynamics of Russian travel habits
Irina Kurgeyeva, Destinations marketing manager at Aviasales
11:40 — 12:00
Big data in tourism
Maxim Chachin, SberAnalytics
Moderators
Denis Terekhov
15 March
12:15 - 13:15
Main arena
Forum of Travel Industry Leaders
OPENING CEREMONY OF MITT 2022
15 March
13:45 - 15:45
Main arena
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session INTERNATIONAL TOURISM. WHAT TO EXPECT IN THE COMING YEAR?
About the event:
During the plenary session leading industry experts (representatives of tour operators, national tourism offices, professional associations and independent analysts) will outline key trends of the international tourism transformation and present forecasts for the development of key foreign tourism destinations and the opening of new ones.
Event programme
13.45 — 14.15International tourism. Market and development prospects overview
Sandra Carvão, Chief of Tourism Market Intelligence and Competitiveness at the World Tourism Organization (UNWTO)
14.15 — 14.45
Foreign tourism market overview. Trends and prospects
Sergey Shpilko, Russian Tourism Industry Union Honorable President
Dmitry Gorin, Russian Tourism Industry Union Vice-President
14.45 — 15.00
Air travel market trends
Vladimir Proskurin, head of passenger transfer programmes at IATA
15.00 — 15.15
Mass foreign tourism destinations in 2022
Viktor Topolkarayev, CEO at Intourist NTC
15.15 — 15.30
Current state of affairs in luxury travel and 2022 development forecast
Artur Muradyan, CEO at Space Travel
15.30 — 15.45
Trends in medical and health tourism
Yevgeniy Chernyshov, Head of Medical tourism committee of Russian Travel Industry Union, President of Association of medical tourism and export of medical services
Moderators
Sergey Shpilko
15 March
16:00 - 18:00
Main arena
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA Main arena Europe/Moscow
Forum of Travel Industry Leaders
Plenary session FOCUS ON RUSSIA. STRATEGY AND TACTICS OF DOMESTIC TOURISM DEVELOPMENT
About the event:
During the plenary session representatives of regional tourism administrations and key experts will discuss the best practices for regional tourism development, and forecasts for the development of domestic tourism for 2022.
Event programme
16.00 — 17.00New trends in domestic tourism
Expert lineup TBA
17.00 — 18.00
National tourist routes and landmark tourist projects
Expert lineup TBA
Moderators
Maya Lomidze
16 March
11:00 - 12:45
Main arena
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers:
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Forum of Travel Industry Leaders
Visionary session TRAVEL BUSINESS IN RUSSIA. PANDEMIC RESULTS AND A LOOK INTO THE FUTURE
About the event:
Leading Russian experts will provide a professional and unbiased view on the development of the tourism industry in the Russian Federation. During open dialogue with leaders of travel companies and independent experts we will assess the impact of the pandemic on the travel market, try to outline new scenarios for the development of the industry in the country and develop practical recommendations and an action strategy for the professional community.
Co-organizers:
Experts:
Anna Podgornaya, CEO at Pegas Touristic
Dmitry Shevchenko, CEO at ICS Travel Group
Dmitry Malyutin, CEO at Level.Travel
Roman Yeremyan, director at Center of Strategic Analysis and Tourism and Hospitality Union Research
Alexei Kozhevnikov, vice-prezident at Opora Rossii, head of tourism and hospitality committee
Moderators
Tatiana Dmitrova
Speakers
Dmitri Malyutin
16 March
13:15 - 15:45
Main arena
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers:
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee Main arena Europe/Moscow
Forum of Travel Industry Leaders
Conference TOURISM AND LAW
About the event:
The conference is focused on key issues of legislative support for the development of the tourism industry, which are relevant both at the state level and in the work of market players.
Key topics:
- State regulation of the travel industry in the Russian Federation. Key changes in the tourism legislation. What to expect in the coming year?
- Problems of relations between tour operators and travel agents through the prism of law. Lessons from 2021. Prospects for 2022
Co-organizers:
Event programme
13.00 — 14.15State regulation of tourism in Russia. Key legislative changes. What’s in stock for the next year?
Experts TBA
14.15 — 15.30
A legal perspective on tour operators and travel agencies relations. Lessons of 2021. Prospects for 2022.
Conceptual legislative changes in tourism
Georgiy Mokhov, Head of Russian Tourism Industry Union legal committee, founder and CEO at „Persona Grata“ legal agency
Lack of equal partnership and rights parity between tour operator and tour agent as parties to agent contract
Yekaterina Golubeva, head of Legal department at Baby Travel Club tour agency network, practicing lawyer, RTIU legal comittee member
Using CRM in tour companies: facilitating paperwork and legal practice
Denis Polyakov, head of Respect legal company, RTIU legal committee member
Legal changes in overseeing tour agencies, booking centres and subagents after introducing Tour agent registry in January 2022
Igor Kositcyn, practicing lawyer, expert at RTIU legal committee
Online tour agency: operational safety and risks
Svetlana Merzhvinskaya, councilor at executive direction of RTIU Northwestern office, expert al RTIU legal committee
Moderators
Georgy Mokhov
16 March
15:55 - 18:00
Main arena
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens Main arena Europe/Moscow
Forum of Travel Industry Leaders
Practical conference "REDISCOVERING RUSSIA. FORMATION, PROMOTION, SALES OF RUSSIAN TOURIST PRODUCT"
About the event
During the conference domestic tourism experts will tell the audience which destinations are of interest to a modern tourist in the Russian market, what set of services is in demand, how to present a product so that it is interesting to consumers, how to organize promotion and sale of regional tourist products.
Event programme
16.00 — 16.20Domestic tourism: Tour operators offers and sales
Sergey Romashkin, CEO at Delphin TO
16.20 — 16.40
Topic TBA
Speaker TBA
16.40 — 17.00
Creating regional product in current landscape
Yulia Grigoryeva, Executive Director at RussiaDiscovery
17.00 — 17.20
Tour operators: making a profit in digital era
Arkadiy Rootman, CEO at Atom-C
17.20 — 17.40
Tourism product: from an idea to implementation. Case study: developing a tour to Arctic Urals
Sergey Pishchulov, Tutu.ru travellers community founder
17.40 — 18.00
Car tourism via Fly&Drive system. Challenges and prospects
Alyona Dudashvili, head of Drive to Russia - car tours around Russia for foreigners, Russians and CIS citizens
Moderators
Alexey Volkov
17 March
11:00 - 11:45
Main arena
Forum of Travel Industry Leaders
MITT 2022 AWARDS CEREMONY
17 March
12:00 - 16:00
Main arena
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony Main arena Europe/Moscow
Forum of Travel Industry Leaders
Final of the 2nd Contest of Startups MITT TRAVEL START
About the event:
Scalable, innovative and investment-attractive projects will be invited to participate in the face-to-face stage of the competition. Contestants will be able to present their projects to potential investors, as well as have the opportunity to win a prize from competition and MITT exhibition partners, which will help the startup reach a new level of development. The jury includes fund investors, representatives of reputable industry associations, government bodies and large corporations.
Apply at event page>>>
Stay updated with us on facebook>>>
Event programme
12:30 — 13:00Tech startup market review
13:00 — 13:15
Chairperson welcome speech:
Alexey Mousakin, Chair of Infrastucture projects committee, partner at Crownwell Hospitality Group
13:15 — 13:30
Startup 1 presentation
13:30 — 13:45
Startup 2 presentation
13:45 — 14:00
Startup 3 presentation
14:00 — 14:15
Startup 4 presentation
14:15 — 14:30
Startup 5 presentation
14:30 — 14:45
Startup 5 presentation
14:45 — 15:00
Startup 7 presentation
15:00 — 15:15
Startup 8 presentation
15:15 — 16:00
Contest Award Ceremony
Moderators
Alexey Musakin
MITT Academy
About the event:
MITT Academy is a free educational programme for representatives of travel agencies and other interested specialists. The daily series of educational seminars will consist of various topical units on major travel firm activities split into three educational tracks: "Managing a Travel Company", "Efficient Marketing and Sales", "Online Travel Agency from A to Z". Among speakers are practicing specialists and renowned business coaches.
Target audience:
- Travel agencies
- All the interested specialists
Language: Russian
Free entrance
15 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Managing a Travel Company Course
Key topics:
• Legal issues of a travel agency activities
• Travel insurance trends
• Accounting and taxes in a travel agency
• Online cash registers at a travel agency
• Improving personal efficiency of tourist company executives
• Improving human resources management efficiency
• Crisis mentality and client management
• Communication between tour operators and travel agencies
Event programme
Chairperson welcome speech
Maxim Pashkov, Head expert at Travel Presidium B2B community
11:15 — 12:00
Contracts. Relevant changes and recommendations
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
12:00 — 12:45
Travel agent legal security in «tourist — travel agent — tour operator» legal dynamics
Maria Chapikovskaya, Head of legal department at «Rozovy Slon» tour agency chain, lawyer at Tour Agency Alliance
12:45 — 13:30
Nuances of tourist insurance and insurance payments
Yulia Alcheyeva, Deputy Director at ERV
13:30 — 14:15
Personal efficiency for a tour company chief: how to build up a successful work system. Lifehacks and secrets from a sucessful tour agent
Svetlana Oboyanskaya, owner at OSA Tour company in Berezniki
14:15 — 15:00
Creating and managing a sales department in online tour agency
Julia Novosad, Head of Baby Travel Club
15:00 — 15:45
Increasing staff efficiency for tour companies through client service assessment system
Anna Gerasimova, independent HR expert
15:45 — 16:30
Organizing accounting at travel agencies
Svetlana Pokrovskaya, CEO at Sistema Turbiznesa
16:30 — 17:15
Staff taxes. Self-employed and freelancers
Daria Barygina, founder at Tourist Bookkeeping
17:15 — 18:00
Managing online agencies and internet-acquiring in tourist agencies
Arthur Privin, Head of Madison Travel tour company and Madison Consult agency
16 March
11:00 - 18:00
Conference Hall F, Pavilion 1
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert Conference Hall F, Pavilion 1 Europe/Moscow
MITT ACADEMY
Effective Marketing and Sales Course
Key topics:
- Development of an efficient marketing strategy in a travel agency
- How to choose promotion channels and assess their performance
- Specifics of tour promotion in social media. New and traditional channels
- Content plan to promote a travel agency in social media
- Promotion of tours on Instagram
- Specifics of collaboration with bloggers
- Messengers as a promotion tool for tourism services
- Mailings and chat bots in VK and Facebook
Event programme
11:00 - 11:15Indroduction
Yelena Belousova, Travel Marketing professional, travel-marketing.ru, Supevisor of Effective Marketing Course in MITT Academy
11:15 - 12:00
Tourism marketing trends: a 2022 overview
Alyona Bogatova, head of content and marketing at TUI Russia & CIS
12:00 - 12:45
Managing a client base. Creating a database and attracting new customers
Dmitry Potapov, founder of TurMarketing.ru
12:45 - 13:00
Break
13:00 - 13:45
Personal brand or How to stand out from competitors
Diana Ferdman, CEO at Belmare
13:45 - 14:30
How to post on social media to turn subscribers into tourists
Anastasia Skomorokhova, tourism marketologist, Tourism SMM founder
14:30 - 14:45
Break
14:45 - 15:30
Selling on Instagram
Maria Olovyannikova, tour agency owner, bloger
15:30 - 16:15
Targeted advertisement cases for tourism: problems and solutions
Armen Kalajian, SMM and PR specialist
16:15 - 16:30
Break
16:30 - 17:15
Selling in texting
Olga Golik and Yulia Remneva, Tour.Profi blog founders
17:15 - 18:00
How to work with objections and sell easily
Yelena Solzhenikina, sales expert
Moderators
Elena Belousova
17 March
11:00 - 16:00
Conference Hall F, Pavilion 1
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host:
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
MITT ACADEMY
Online Travel Agency Course from A to Z
Key topics:
• A legal look on online tour agencies
• How to solve problems at online tour agencies using communication and tracking devices
• Online sales scripts
• How to save up on commission using online payments and quick payments system
• Ways and instruments to create a perfect online sales department
Co-host:
Event programme:
11:00 — 11:10
Introduction
Arthur Privin, Head of Madison Travel and Madison Consult Agency,
Business Coach
11:10 — 11:55
A legal look on online tour agencies
Vadim Pogorelov, Head of legal at Baidorodin and Partners Tourist Business Lawyers, Vice-president and Head of legal committee at PravTourSoyuz
11:55 — 12:40
How to solve problems at online tour agencies using communication and tracking devices
Artyom Zaprudskiy, Head of projects at UIS
12:40 — 12:50
Break
12:50 — 13:35
Topic TBA
Julia Novosad, Head of Baby Travel Club"
13:35 — 14:20
High-conversion online tour sales: scripts that won’t let your tourists go to home agencies
Dmitry Potapov, Founder at TurMarketing.ru
14:20 — 14:30
Break
14:30 — 15:15
How to save up on commission using online payments and quick payments system
Nikolay Nikolayev, Head of projects at LIFE PAY
15:15 — 16:00
2 CRMs per business: too many or too few? Ways and instruments to create a perfect online sales department
Arthur Privin, Head of Madison Travel and Madison Consult Agency
Moderators
Arthur Privin
Conference MITT MICE
About the event:
MITT MICE educational programme traditionally introduces MICE services providers and customers and facilitates dialogue.
Target audience:
- Sellers and buyers of the MICE industry (MICE-agencies and corporate clients, hotels, IT service providers etc.
Free entrance
Co-organizer: 
17 March
11:00 - 12:20
Conference Hall G, Pavilion 1
- Russian regional cuisine - a new luxury?
- Russian regional cuisine - WOW effect and unique content for MICE projects
- What an event manager should know about Russian ethnic cuisine
- Far East to Arctic: ready-made solutions to integrate ethnic cuisine into MICE projects
MICE & Industrial tourism
MICE & ESG
- What is ESG?
- Will state event contracts introduce ESG requirements?
- No plastic events cases
- How ESG agenda can increase corporate event budget
Conference Hall G, Pavilion 1 Europe/Moscow
MITT MICE
Industry trends: Augmented MICE reality
- Russian regional cuisine - a new luxury?
- Russian regional cuisine - WOW effect and unique content for MICE projects
- What an event manager should know about Russian ethnic cuisine
- Far East to Arctic: ready-made solutions to integrate ethnic cuisine into MICE projects
MICE & Industrial tourism
MICE & ESG
- What is ESG?
- Will state event contracts introduce ESG requirements?
- No plastic events cases
- How ESG agenda can increase corporate event budget
Moderators
Sergey Ryzhov
Irina Mikhalkova
Speakers
Sergey Ryzhov
Olga Yurakova
Yekaterina Shapovalova
17 March
12:25 - 12:55
Conference Hall F, Pavilion 1
MICE does not go well with procrastination. Its actors must always be on the cutting edge of the creativity and supply market, COVID-19 restrictions and currency rates (if you are lucky). Clients and executives expect instant response 24\7 by mail and messengers. How does one remain healthy, fresh-faced and sane? How does one find time for themselves and recognise that sufficient breaks help project managers and doesn't obstruct effective work at MICE?
Conference Hall F, Pavilion 1 Europe/MoscowMITT MICE
Healthy MICE-Generation. How self-care helps make effective and memorable events
MICE does not go well with procrastination. Its actors must always be on the cutting edge of the creativity and supply market, COVID-19 restrictions and currency rates (if you are lucky). Clients and executives expect instant response 24\7 by mail and messengers. How does one remain healthy, fresh-faced and sane? How does one find time for themselves and recognise that sufficient breaks help project managers and doesn't obstruct effective work at MICE?
Moderators
Irina Mikhalkova
Speakers
Olga Akimova
17 March
13:00 - 13:45
Conference Hall F, Pavilion 1
Conference Hall F, Pavilion 1 Europe/Moscow
MITT MICE
How to measure efficiency of teambuildings and corporate events
Moderators
Mikhail Klimanov
Speakers
Anastasia Zhuravleva
Mikhail Klimanov
17 March
14:00 - 14:40
Conference Hall F, Pavilion 1
MITT MICE
Client requests in event management (PechaKucha presentations)
Moderators
Tatyana Konakova
Speakers
Ali Batukayev
Svetlana Kondakova
Victoria Zhukova
17 March
15:30 - 16:00
Conference Hall F, Pavilion 1
MITT MICE
Events you want to forget. An all-experience
Speakers
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Alexander Sadovoi
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Ivan Osipov
Mikhail Klimanov
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Pavel Rakhman
17 March
15:45 - 16:25
Conference Hall G, Pavilion 1
- MICE overview after the pandemic years: what changed in Client-agency bond?
- New biz: How can an agency introduce itself to a new client? Can a client demand free personalised offers at the meeting stage?
- A union of MICE, Event, Event Production and clients.
MITT MICE
Client and agency dynamics in 2021 vs 2019. What has changed?
- MICE overview after the pandemic years: what changed in Client-agency bond?
- New biz: How can an agency introduce itself to a new client? Can a client demand free personalised offers at the meeting stage?
- A union of MICE, Event, Event Production and clients.
Moderators
Tatyana Konakova
Speakers
Artyom Datsenko
Galina Polischuk
Georgiy Kulev
Support and Sponsors
Partner region
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Honored Guest
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